Shipping Policy
When you order from ELARU, shipping times may differ from what you’re used to.
Our products are shipped directly from our suppliers, which allows us to save significantly on storage and logistics costs. This enables us to offer our extremely competitive product prices.
Order Processing & Shipping Time
After placing your order, we need 1–3 business days to process it.
On weekdays, this usually takes one day, but if you order on a Friday evening or during the weekend, it may take a bit longer.
The average shipping time is 7–14 business days (Monday to Friday, excluding holidays).
1+1 Free Offers
Our 1+1 free offers apply only if clearly stated on the product page.
To redeem: Add 2 items to your cart, and the discount will be applied automatically at checkout.
It is the buyer's responsibility to activate the offer. We are unable to manually adjust or review individual orders, unless otherwise stated on the product page.
Shipping Costs
We offer free insured shipping on every order.
Your order will be delivered completely FREE of charge.
Delivered Orders
Elaru is not responsible for stolen or lost packages that have been confirmed as delivered to the provided address.
Upon request, we can provide delivery confirmation and tracking details so that the buyer can investigate any issues directly.
Order Cancellation
If you placed an order and wish to cancel it, you must do so within 2 hours of placing the order.
After 2 hours, cancellation is no longer possible, as the order may already be in processing or en route.
Once you receive your order, you can always return it easily.
Questions About Your Order or Shipping?
If you have questions, please first check our Frequently Asked Questions (FAQ) page.
If you still need assistance, feel free to contact our customer service at info@elaru.co